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Thank you for your comments. Ntl provide telephone, television and internet services and each customer has the right to chose what service they require. Although we encourage customers to have our telephone line we do not force anyone to have the service therefore you are quite within your right to have any of our services without a telephone line. I hope I have been able to clarify the situation.
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I think defiant needs to email them back...
Dear Sir,
As you have agreed that I do not need to have the phone service in order to have your Television service please could you confirm that the price I now pay for my TV package will be reduced by the cost of phone line rental (£9.50).
thank you
yours sincerely
.....