[mick094m]

They refunded the £100 but then they offered £395 compensation then when I agreed that they reduced it by £155 this started in February this year thats how I got CISAS involved they accused me of being unreasonable for not accepting a cheque that would take 2 to 6 weeks to process so refused to pay any compensation they also would not accept the fact that it would take a cheque 7 days to clear in my bank account, it is a long and involved saga that makes Telewests customer care leave a lot to be desired and a big question mark about the complaints procedure. Also this is not the first time it has happened to me it happened again in 2001 with a direct debit of £134 taken from my account unauthorised took me best part of a year to sort that one out