Time for another update:
The cable repull team were due this morning. Oh dear 12:00 camne and went. However, just as I was calling ntl, my mobile rang. Someone had my complaint letter from the previous fiasco
(not really sure what they are doing about that though). He confirmed I would be seen but there were 5 jobs on for the morning so they would be a bit late.
They did arrive 3:15. Took one look and said they needed to get "construction" out. They couldn't find the "T" in the pavement, so couldn't pull the cable. They went away with the coment "it'll take us 20 minutes to get through and update ntl. It'll probably be a few weeks before constrruction turn up, then we can get rebooked. :disturbd. Mean while my TV picture is getting worse
I dunno, have ntl cut back so far now that they don't have the people to do the maintenance work? If customers start to get the hint ntl wont/ cant send somebody on time, complaints aggravation will rise, and customers will leave.
Oh and the Responsetek thingy is being kept fully apprasied of my thoughts on all this.
