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Originally Posted by wasted.d
Selecting wide screen in the options has no effect what so ever. I have spoken to customer support about it to be told its a fault with the software version in the stb
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I'm sure it's not a software problem. (There was a software fault that occasionally affected widescreen, but it was fixed in March).
How is your TV connected - SCART or RF? If it's SCART, firstly check that "SCART AV control" is turned on in the menus. Also, if you can, try swapping the SCART cable.
What screen format options does your TV have?