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I would have to agree with Shabba. The service itself is generally OK (the broadband could be better) but in all my years of using NTL I`ve only encountered a couple of members of NTL staff that have demonstrated even the barest modicum of competency, and this isn`t limited to the CS staff. In many respects the upper management seem to be worse, which is a pity for NTL as a problem I have with them that could have been dealt entirely between myself and the company is now going to be referred to the relevant regulatory body.
If I had the option of leaving NTL I would certainly never come back. The simple fact is that there is no BT line coming into my property, so to switch from NTL to a different provider is going to cost me more than I realistically want to spend at the moment.
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