Quote:
Originally posted by th'engineer
few scenarios then:
incorrect billing
poor service
poor customer relations
moving house
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Now when you say this, it's obvious there is a hell of a difference between areas and offices etc.
As I can only speak for the Reading area, my own personal experiences with them are on the whole are very good. Yes I have had the odd hiccup in the system, but it always has been dealt fairly quickly and usually in my favour.
When I went on in '95 it was Telecentral then. The biggest bug I had was after a year your deposit was refunded with interest. They lost mine for six months, but to be fair, they did give me 6 months back interest at full rate as well as my deposit with the normal yearly rate.
As regards your scenarios and I'm going back from '95 -
Billing - about four cockups - results - 2 x 1 month free line rental, £25 knocked off phone bill and 1 month free TV!
Poor service - can't really say that I have. Equipment failure has usually been sorted out in 48 hours!
Poor Customer relations - I assume you mean CS - can't really say that I have as I haven't phoned that much to form an opinion.
Ringing them, yes, have had to hang on a few times (but I suppose the time of day has to be taken into account) but as I phone on a free phone number, it doesn't bother me to that extent. When I do get through, it's dealt with quickly, and what they say they will do gets done!
Moving - have been here since '95 so never have had that experience to look forward to!!!
Would I return to ntl:? Don't think I would ever leave in the first place. My experience with BT down the years - rip off merchants. Remember peak calls, the cost of getting put on the phone and how long it took to get put on. Best thing that ever happend in this Country was the breaking of their monopoly!
If it wasn't for cable I probably wouldn't bother with Sky, so I can't really comment, but I find the cost between the two set ups is not that much in comparsion, considering ntl: buys or rents (or whatever they do) the channels from Sky!