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Originally Posted by Chris_1013
I'm not going to go over the same thing I'm sure has been said before, I only meant that I don't enjoy calling India when I want help from an English company, and I want to speak to someone who knows what they're talking about rather than going over the same things over and over. Sorry, I use monkeys very colloquially at work when referring to our first line guys, so it's kinda a force of habit. I didn't mean it racially or anything like that.
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Don't worry it's just that the term has been used in the past to insult members of NTL staff
I'm thinking that calling BB support for this probably confused the call center worker into thinking there might be physical problem stopping the BB+ working. No doubt someone will see this thread and explain it better though lol
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I've been advised that you will probably have to call CS again tomorrow but that it may only take a packet hit to resolve the problem. If you do get re-directed to India then make sure you tell them clearly that your connection is fine but you have lost access to the broadband plus content.
I think the poor CS in India just got confused and thought you had lost your BB connection.