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Originally Posted by r1ch04
Hi guys
When i contacted the tech support the guy there didn't know anything. I had broken my modem at the back i snapped to optical cable connector on the modem. I tried to explain this to the "STUPID" operater who tried to tell me that the modem wasn't broken. I said listen mate the modem is broken i have just broken it myself by accident. He then told me that tech support would contact me within the next 48 hours. ! week later and still no reply. i got my modem and soldering iron out and fixed it myself from which now is working ok but still has the disconnecting problem. I never had this before they upgraded the speed. Everyday i have to reset the modem at least twice to get it to work for a while. That's the reason i am going to get a new modem.
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How stupid can you get. Post on a site that has NTL support people on it. Hope they help you after you have called them stupid. You then admit you broke the modem and then try to explain how superior you are by explaining that you broke the optical connector on the back
"which they don't have". You then say you fixed it with a soldering iron
????, Do you know how much optical splicing kit is, If not look
HERE. You now say it disconnects and you blame the upgrades to cover your incompetence
????. So 10 /10 for being a complete prat. 1/10 for using your head.
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That's the reason i am going to get a new modem.
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You better hope i am not the engineer that calls to change it £££