Quote:
|
Originally Posted by Raistlin
Just for anybody else wondering about this.
I had a similar problem with Phones 4U a while back.
The handset they gave me developed a fault within 6 months, they told me that as I hadn't taken the insurance they didn't have to do anything about it.
After some wrangling and letter writing (I reminded them of the sale of goods and services act, and gave them the address of my solicitor  ) they agreed that they did have an abligation to replae the handset and that I wasn't liable for any costs.
Caspar. Orange have ripped you off to the tune of £15. Your handset was faulty within its statuatory 12 month guarentee period. You were not liable for any costs. |
Quote:
|
Originally Posted by MikeyB
I'd say they've ripped him of £50
£35 incurance (7 months x £5) which seemd to be worthless in the end.
Plus the £15 "administration" fee
|
I agree...and I asked the Orange lady for their insurance dept address and contact info.
I intend to write and complain.