Hi Shezzy,
First things first, a big
to Cable Forum.
You may find that your threads (or one of them at least) will shortly be moved to this area of the Forum:
http://www.cableforum.co.uk/board/forumdisplay.php?f=64
Which is the correct area for postings related to Digital TV services supplied by other providers (other than Telewest and NTL that is).
Don't worry about that too much though, this can be a confusing place sometimes
Hopefully someone will be along soon who can offer some advice on your problem. You will find that they post their responses in the thread here rather than emailing you. That wasy other people may benefit from the advice as well as you.
In the mean time sit back, relax, kick off your shoes, and enjoy your stay in Cable Forum. It's nice to have you with us
Raist.