[spike7451]

One of the big problems is communication between the departments within NTL.One of the guys last week had 2 x 2man full installs in one day! Bucause he was routed those 2 jobs & the time he 'wasted' sorting out someone elses **** **, he lost money as he was'nt able to complete the required number of jobs to get his bonus.

The contractors are,on average,going out with between 6 to 9 jobs a day!A job can take 20 minutes or 2 hours & as the company seem to be getting more focused on figures & performance league tables,the stress 7 pressure on you to acheive tose daily targets is higher than before.
In my opinion,the company seem to be losing the focus on the customer in favore of the figures.
Spike