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Originally Posted by MovedGoalPosts
If you do phone I suspect the call is dealt with by the doctor's surgery receptionist, who is breifed to say that appointments are needed (i.e. if you phone first the treatment isn't urgent). If you just turned up, i.e. walked in, that option of the receptionist screening the call dissapears. Then you would be assessed by the nurse.
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Yes, that's exactly what's happened. So now my daughter has contacted NHS Direct, who say my Mum MUST be seen in 2 hours, as she's so ill.........she was contacted by the walk in surgery who said they will see her at 5.30 this evening! My daughter told them what NHS Direct told her - their reply? 'That's not our problem'. Charming! So she's now waiting a call back from another walk in clinic attached to the local hospital - and poor Mum is still feeling terrible!
The doctor isn't in residence until they have collected all the calls from the local surgeries, then 'someone' decides if a doctor is needed for the rest of the day!