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Originally Posted by scrotnig
How did software the customer had installed on his PC have any effect whatsoever on the customer's billing?
The only thing that could ever cause that is spyware pr0n diallers, but that doesn't appear to be the case here.
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E-mail issues in his case m8...
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He told the Gazette he attempted to contact the call centre after his email crashed twice in less than a week, for two days each time.
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Also...
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Mr Lockey, who runs his own DVD business, said he relies on the service as he needs to maintain contact with international customers.
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No right to complain if he's not using a business connection.
