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04-02-2005, 14:22

I movd house in July and signed up for the 1mb service with 2 free months rental and free connection, August and September had past quickly and when the end of October came I was expecting a bill, I didnt get billed, end of November came and I didnt get billed.

I rang up customer services and informed them that I had not been billed and that can they please sort the issue out i.e. i would be very unhappy paying a lump sum. They said they would sort it out

December came and went still no bill, towards to the end of January no internet connection. Reset cable modem and realised the Ready Light was no flashing nor on at all. Rang NTL who informed me that I had been disconnected for not paying my bills.

Obviously very unhappy but paid the amount in full as they were not comprimising. Was told that direct debit was never set up but informed them that my card details are registered on the payments site so they must be, that the first thing i did when sign up was give my card details, three you have to have card details to sign up to the service. Oh and as for them not having my details this is an email they sent me in November

Dear Mr WAYNE TAYLOR

ntl:home Internet Account Number **********

Originators Identification Number 768304 for ntl Group Limited

Payers Account Name: mr w taylor
Payers Reference Number: ******

Notification of Direct Debit Amount Due

The Direct Debit payment with respect to your ntl:home internet account is now due for Ãƒâ€šÃ‚Â£30.00 and will be collected on or immediately after 23/11/2004. Please note that no action is required as payment will be taken automatically.

For any questions relating to this mail, please contact your ntl:home customer management centre or visit the ntlworld.com website. Please do not reply to this e-mail as the address is used only for outgoing mail.

Yours sincerely

ntl:home Internet Payments

--

I was also promised to receive an email within 5 days outline options for the day my direct debit will be taken out which has not arrived.

Where do I stand on cancelling this, I am very unhappy about this, I have had outage on my NTL Modem as well.

04-02-2005, 14:22	#22
xathras Guest Location: Manchester Services: Family Pack Digital TV with PremiershipPlus Season Ticket. 10Mb Broadband Talk 24 Unlimited Teleph Posts: n/a	Re: NTL - New Billing system Problems I movd house in July and signed up for the 1mb service with 2 free months rental and free connection, August and September had past quickly and when the end of October came I was expecting a bill, I didnt get billed, end of November came and I didnt get billed. I rang up customer services and informed them that I had not been billed and that can they please sort the issue out i.e. i would be very unhappy paying a lump sum. They said they would sort it out December came and went still no bill, towards to the end of January no internet connection. Reset cable modem and realised the Ready Light was no flashing nor on at all. Rang NTL who informed me that I had been disconnected for not paying my bills. Obviously very unhappy but paid the amount in full as they were not comprimising. Was told that direct debit was never set up but informed them that my card details are registered on the payments site so they must be, that the first thing i did when sign up was give my card details, three you have to have card details to sign up to the service. Oh and as for them not having my details this is an email they sent me in November Dear Mr WAYNE TAYLOR ntl:home Internet Account Number ******** Originators Identification Number 768304 for ntl Group Limited Payers Account Name: mr w taylor Payers Reference Number: **** Notification of Direct Debit Amount Due The Direct Debit payment with respect to your ntl:home internet account is now due for Ãƒâ€šÃ‚Â£30.00 and will be collected on or immediately after 23/11/2004. Please note that no action is required as payment will be taken automatically. For any questions relating to this mail, please contact your ntl:home customer management centre or visit the ntlworld.com website. Please do not reply to this e-mail as the address is used only for outgoing mail. Yours sincerely ntl:home Internet Payments -- I was also promised to receive an email within 5 days outline options for the day my direct debit will be taken out which has not arrived. Where do I stand on cancelling this, I am very unhappy about this, I have had outage on my NTL Modem as well.