Virus Removal

COL · 24-01-2006, 08:45

hi i have just had 1mg bb fitted and am getting messages that i have a virus and somone is accessing my pc.

i have installed ntl netguard but after waitng an hour an half for it to scan it asked me to register an pay to remove the infected files.
i thought these services were supposed to be free.

should i just unistall netguard and use something else like
ad/aware, spybot search and destroy, grisoft.

basa · 24-01-2006, 08:48

Run this online virus checker.

COL · 24-01-2006, 09:18

chees for your quick reply
i will try it when i get home after its done a scan though do i have to pay to remove the infections

grubbymitts · 24-01-2006, 09:26

no - trendmicro will remove them for free.

You should get yourself a decent firewall, a virus killer and a spyware destroyer.
http://www.sunbelt-software.com/Kerio.cfm - a free firewall (very good)
http://free.grisoft.com/doc/1 - AVG virus killer.
http://www.lavasoftusa.com/software/adaware/ - Adaware spyware destroyer.

Learn to be wary of the internet. Don't absently go on MP3 sites or Warez sites. And stay well clear of porn thumbnail sites.
Know what should be running on your pc at startup, and regularly check that no new ones have been nicely added.

Be afraid...be very afraid

basa · 24-01-2006, 09:45

To add to grubymitts list of defences you should also add:

Spybot S&D
Spywareblaster and update them regularly.

All these programs sit nicely and complement one another, although it would be wrong to run more than one AV or FW.

Gareth · 24-01-2006, 10:28

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Toto · 24-01-2006, 10:37

Quote:

Originally Posted by COL

hi i have just had 1mg bb fitted and am getting messages that i have a virus and somone is accessing my pc.

i have installed ntl netguard but after waitng an hour an half for it to scan it asked me to register an pay to remove the infected files.
i thought these services were supposed to be free.

should i just unistall netguard and use something else like
ad/aware, spybot search and destroy, grisoft.

That's not good, ntl netguard is free to ntl Broadband subscribers.

Gareth · 24-01-2006, 12:56

Maybe Col's not an NTL customer...?

COL · 24-01-2006, 13:04

hi
yep i am on ntl but after doing scans it asked for payment
think it was softspy or something
il try again when i get home or should i just use one of the above mentioned ones
is the net guard a good one

grubbymitts · 24-01-2006, 13:16

Softspy? You didn't click on one of those "You appear to have Spyware on your PC" banners, did you? If you did then you really are up the creek without said paddle and you really do need to follow our advice. Those banners often download their own nasties onto your pc.

read: http://www.sysinternals.com/blog/200...onspiracy.html for more info.

Again: Netguard is free to NTL 1mb, 2mb & 10mb customers, so you will not get asked for payment. It really does sound like you have some spyware on your pc.

COL · 24-01-2006, 13:50

erm i might have done i take it i am in trouble then i think i will unistall all spyware removal progs restart my comp install grisoft an zonealarm see if they clean my pc

there was also registrycleanerxp that poped up an win-repair this is whats poping up last night

i am not very good with computers and only had web since saturday so thats my excuse for being a idiot

ha talk about picking things up as you go along

grubbymitts · 24-01-2006, 13:57

yep, that balloon is part of a piece of spyware (read the article I put a link to earlier) and is lying to you that "Windows has detected spyware" in the hope that you'll click on it so that it can download more crap.

Download and run all of the programs we have linked to - hopefully this will eradicate the problem. Then you need to change your browser from Internet Explorer to Firefox. Firefox is a more secure web browser and ideal for people who are new to the internet.

You can get firefox from: http://www.mozilla.com/firefox/

Internet Explorer is a good browser, but it does have major problems that can be exploited. Firefox will stop popups and doesn't have the vulnerabilities of IE, so you will have fewer problems to fear.

Welcome to the Internet - it really is a sh*t scary place and you have to be as hard as hell to survive here sometimes

COL · 24-01-2006, 14:17

thanks for all your help i will try sort it out when i get home

Gareth · 24-01-2006, 14:26

You should have a look at this link... http://www.f-secure.com/sw-desc/spyaxe.shtml

It explains what has happened on your PC. You have some malware installed - called SpyAxe. Fortunately, there's also a removal tool on that page, that you can install and use to remove the malware.

You can trust F-Secure

Wod · 24-01-2006, 16:39

Do u use a .torrent associated program??http://www.bitcomet.com
I use zonealarm its really good.

[Admin Edit(Michael):-Link to KeyGen Removed - We do not allow links to third party sites
that contain cracks or warez]