Help with PC Guard

caron · 29-09-2009, 17:57

Hi can anyone help please..
got a windows security alert that my anti virus was not working and to restart my pc, and if the problem persists to reinstall my anti virus...
so I did twice...
the second time I uninstalled pc guard before downloading ...
but it is still not working and still got the message anti virus can not be found in windows security...
although in is showing up in my programs

thank you
Caron

29-09-2009, 18:00

I would temporarily install AVG or Avast so you have a running AV. If one of these installs ok we can move on but if you have problems installing a different AV we need to look into possible malware infection

you could try the removal tool to ensure its completely gone before trying a reinstall
http://kb.virgin.freedom.net/index.p...d=331&catId=13

caron · 29-09-2009, 18:01

thank you Zing....for your quick reply
Will do that now.

Matty_ · 29-09-2009, 18:06

I take it your using Vista? Is the issue similar to the one discussed here:
http://www.cableforum.co.uk/board/38...-pc-guard.html

caron · 29-09-2009, 19:03

Hi Zing
have installed AVG no problem... and have completly removed pc guard...thank you

---------- Post added at 19:03 ---------- Previous post was at 19:01 ----------

Hi Matty
thank you for your reply
I am using windows xp...and no i dont think it was the same problem pc guard just stopped working!!!
Regards
Caron

29-09-2009, 19:27

If you used the PCguard uninstall tool it may be worth trying to install it again? if it fails again just uninstall it again for now

caron · 29-09-2009, 19:39

ok.. Zing... thank you will try that 2moro..just running a scan with AVG at the mo..
Regards
caron