zone alarm 'missing file'?

lauzjp · 17-07-2009, 16:27

Using zone alarm basic free - went to do 'important' update and have twice now received this message "This application has failed to start because VSPUBAPI.dll was not found. Reinstalling the app may fix this"

what does it mean / what should we do?

Raistlin · 17-07-2009, 16:34

I would suggest:

- Download the latest version from HERE (direct link to application download)
- Use Add/Remove Programs' to uninstall ZoneAlarm
- Physically disconnect your PC from the Internet
- Install ZoneAlarm
- Connect PC to the Internet

lauzjp · 17-07-2009, 16:36

would it make any odds that we're on mobile bb and it keeps cutting out a lot?

you have to refresh a page sometimes or open another one to regain a connection.

Raistlin · 17-07-2009, 16:38

Pass.

The missing file could be causing ZoneAlarm to miss a beat, which could be affecting your connection.

You won't know if it's the cause of your connection problems though unless you fix it. If your problems carry on after ZoneAlarm has been reinstalled and is running correctly then you'll know you've got issues elsewhere.

lauzjp · 17-07-2009, 16:40

oh i don't think it's causing the connection problems, we've always had connection problems with this mobile bb lark! will give your install technique a go though

Raistlin · 17-07-2009, 16:43

You might have problems downloading the file if your connection's that bad. Perhaps download it onto a different machine and then transfer it over on a USB stick or something. That would avoid any problems with the downloaded file.

lauzjp · 18-07-2009, 08:05

good idea Rob, thanks, will do that this weekend.

lauzjp · 21-07-2009, 16:46

further to the above, I would just like to say that trying to do anything to do with ZA killed our pc! Things disappeared, things wouldn't load... had to reinstall windows! bah. Will just endeavour to be very careful presently, but if anyone has any ideas what would work ok with a paltry 5mb mobile broadband connection and an elderly pc..?

Raistlin · 21-07-2009, 17:00

The speed of the connection shouldn't be a factor really, any of the free firewalls should suffice - just do a quick forum earch for 'firewall' and you'll get a million and one hits.

You might be perfectly OK with the Windows XP built-in one, but that won't give you protection from 'nasties' on your PC trying to connect to their home servers.