PC Guard problems

[wally375]

Hello to you all. Recently had problems with PC Guard (session keeps timing out during activation) so after several emails and expensive telephone calls to the help desk who told me that it was a Microsoft problems I received the following:

Thanks for getting in touch with the Virgin Media Support team.

I?m sorry to hear you?re having problems installing PCGuard.

We are having some problems with PCGuard on our Servers at the moment.
This Problem prevents you from downloading and/or activating PCGuard.
We are aware of the problem and are working on it to resolve it as soon as possible.


If there's anything else we can help with, please let us know.

No mention of this problem is listed anywhere I can see.

Has anyone else had problems activating PC Guard or know what the problems could be?

[what?]

there have been a few problems with the pcguard over the last few weeks bringing back a range of different error messages, the error at the moment is when logged into selfcare and clicking on pcguard is "there is a problem with selfcare, please try again later"

if its any different error then as far as i no, its on that virginmedia are not aware of and are not working on.

[whydoIneedatech]

The was an activation fault during the week but it should be resolved now.

Hi Folks,
I have had MEGA-PROBLEMS with Virginmedia since their install guy turned up last Wednesday at the wrong time of day and full of apologies to which I replied OK come on in and do the job [fortunately I am a retired Cisco CCNA instructor] so I had time. Upon completion he went to the street box and connected the telco. The next episode in the Virgin disaster was the firing up the ADSL connection between my house and Virgin ~ I was on the phone for 2.5hrs the tech support on the 0906 was completed when I read over to the technician the MAC [Media Access Control] id of the ADSL modem.
All I ever saw was screen 1 and 2 couldn't get past SURNAME and the eight digit PIN why? because the account hadn't been set up propperly according to the little Indian lady. The call cost a staggering £3.60 we should remind Richard Branson that at least Dick Turpin wore a mask
This is going to take along time to report because there is a great deal more...
The install guy left me just 3 booklets TV, Phone and Broadband. On the 'phone booklet he wrote as one might expect, the landline number, on the TV booklet he wrote only the default PIN for On Demand andLlive Events together with Parental Control; NO CUSTOMER ACCOUNT DETAILS, NO SMART CARD SERIAL ID # and finally on the Broaband booklet he just wrote the SURNAME and PIN NUMBER ~ NO USER NAME for e-mails set up or PASSWORD.

I must tell you at this point my install was booked for the 15/04/2008 and would you believe it! confirmation of my aforementioned SURNAME [Which I am very aquainted with after all these years] together with my PIN landed on my doormat on the 17/04/2008 but still no User or Password - so more 150 calls and more hateful reference to premium numbers during my initiation to the world of Richard Branson's Virginmedia I WAS NOT IMPRESSED
The story gets worse! Their PC Guard wrecked my PC when I agreed to delete a boat load of 'SPYWARE' & 'MALWARE' it had found.
To get my PC upand running I had to do a SYSTEM RESTORE back to a logical point, namely the day before Virgin entered my house.
There is more to report but most of all I want to warn anyone thinking about useing PC GUARD that it is a dangerous plug-in to a well used PC that has over 24GB of the C: drive used by various programs and data.
To Be Continued ~ I have just had a thought, I will copy and paste this complaint onto my website the url will be http://x100p.co.uk/virginsaga