Quote:
Originally posted by Pritch
Communication!
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Well, that's a tired old chestnut, we hear it all the time (I work in a service utility). You have to be more specific....Dept A dosen't talk to Dept B etc.
My own view is "monitoring"
How often do we read in a thread that a CS person has promised that such a thing will be done and then it isn't....time and time again. Where are these people's supervisors? Management should get rid of people that don't carry out their declared intentions on the phone.
"Honesty" ?
See above. If a CS person can't do something, say so, don't keep cheating the customer with lies!
My two pennorth
Crypto
