Originally Posted by Nopanic
You think upper management need to prove India are doing well to anyone ?
If they save money, jobs done. Look how they shut the dock, customer opinion on that made no difference, even protests and the MP of Liverpool asking them not to, still happened.
---------- Post added at 07:19 ---------- Previous post was at 07:15 ----------
I believe it triggered by a fault call being logged, which CEO probably don't do.
The closure of the Albert Dock call centre was known about since last May and it wasa poorly kept secret and down to cost, India are relatively cheap but in most cases are useless but because of cost the compan blindly carries on, even Santander still struggle over their reputation even though they got rid of India. You get what you pay for and if ou someone who will lie to customers then keep the Indian call centres and they do lie as I have seen the notes and account footsteps.