Originally Posted by Risco
Ring back and demand to speak to manager in a UK call centre and tell them you refuse to deal with India. They will put you through to UK. Once there you should be through to the awesome ( Glasgow ) call centre. When there ask them to check the SNR on the NETWORK ( not your modem ). It should be over 20, if it is anything less ( in my case mine was 11.5, which denoted a serious issue ) then they HAVE to fix it. The lower the SNR, the quicker they will fix it.
I agree, they are very good up there, very helpful staff.