Originally Posted by Nopanic
I've signed nothing to say I can't talk about fed back. You're all making this sound like I'm here defending the agents because I have a loyalty or love for them.
You customers rate them, Im just telling you what most customers say.
Pete like it or not unless someone from upper management has created thousands of accounts, with thousands of addresses, etc customers are rating them well.
Maybe they trick them?? I don't know, my view of VM doesn't come from a limited call centre and it certainly doesn't come from details I am fed by anyone in this upper management circle of death you keep talking about.
I know you're still sore and it'll never be right how you lot got treated but I'm not part of any lie, you get honesty or silence from me.
Actually I am not overly bothered by being made redundant as I have been there before and have the t shirt, I know you are not defending the company as such but you all have to abide by the social network posting rules on the intranet which forms part of your contract.
The is no way that Indian call centres could ever beat UK call centres on NPS without some massive input from management as the are to many issues and dislike from the majority of customers and they are not going to change their mind for a survey.
As above the are many accounts were the Indian agent simply lied and wrapped up the call in less than 30 seconds with a reboot and check of a valid ip which is pure lies, I have actually seen these accounts so it is not something that I have made up and senior management at the dock knew about them as they instigated the investigation of those accounts.
Do you honestly believe that NPS from India could beat all UK call centres handsdown as the results they published were always a whitewash as no UK centre even came close.
We even have Sheila Burgess telling people at the Albert Dock that Virgin Media cannot ever see a time without offshore, now a statement like that stinks from such a large company and leads to suspicions about possible back room dealings and we think Murdoch's empire stinks.