Originally Posted by Peter_
I do not believe for one nano second that India or any of the offshore locations could ever have beaten any UK based agent without the figures being massaged and everyone I spoke to at the Albert Dock said exactly the same.
The only way they could have got such great scores would be if they were faked by the company, I saw accounts where the Indian agent had stated that he had checked the online tools and got the customer to reboot the modem saw a valid ip and therefore they were now online, all in a call lasting 20 seconds or so which you could see in the footsteps screen, and I am not talking about a single instance here but multiple accounts and multiple users.
You can continue to believe those NPS are real and to be honest as you are working for Virgin Media the is nothing else you could say due to the confidentiality agreement you have signed with regards to posting business sensitive material online.
If offshore are so good why did the likes of Santander bring its call centres back to the UK, that is easy because the customers wanted it to happen as per this link.
---------- Post added at 17:44 ---------- Previous post was at 17:39 ----------
I am happy with the performance of my own Superhub and consistently get around 32Mb wired, my gripe is with the company buying committee built equipment where looks outweigh performance and this includes both the VMNG300 and the Superhub.
The Superhub wireless does cover my property but I do not get the speeds that I do from my Edimax router which provides the same coverage but with faster wireless speeds and this can only be due to those rather small antenna that are fitted internally at the back of the device.
Originally Posted by Chrysalis
nopanic you missed my feedback then
I filled in one of those forms and whilst I didnt complain about the way offshore dealt with my query I did complain that I couldnt understand them and had to keep asking them to repeat what they saying.
The 2nd bad call I didnt do a form I just went to the CEO office instead since I didnt get any feedback to the original VM form, after the muppet in india deactivated my vmng300 without my permission.
I've signed nothing to say I can't talk about fed back. You're all making this sound like I'm here defending the agents because I have a loyalty or love for them.
You customers rate them, Im just telling you what most customers say.
Pete like it or not unless someone from upper management has created thousands of accounts, with thousands of addresses, etc customers are rating them well.
Maybe they trick them?? I don't know, my view of VM doesn't come from a limited call centre and it certainly doesn't come from details I am fed by anyone in this upper management circle of death you keep talking about.
I know you're still sore and it'll never be right how you lot got treated but I'm not part of any lie, you get honesty or silence from me.