Originally Posted by Risco
Maybe a bit lucky, or maybe it is because I know my rights a bit more than the average joe.
It has nothing to do with knowing your rights at all as all technical support agents are classed the same, all you did was moan more than the average caller and the manager then probably rang a few times to get a UK agent before transferring you through.
Not every manager will do that for you as many will just follow process and pass you back into the queue where you would get the next available agent from any call centre.
Nothing wrong with moaning as it got you what you asked for, but the is no legal precedent for it to happen again and it may well never happen again.