Originally Posted by LSainsbury
Can I suggest another method, which will make it easier? Use Outlook signatures. Create your templates as signatures and you can just select the template required and it drops into a new message. It may solve the mis-formatting issue and make life easier.
Ooh, that's a nice idea.
At the moment I have user templates for a couple of standard replies but they have to be selected from the 'new/use form' menus. I think I'll give the sig idea a try and see if it's any more convenient.