Originally Posted by DJ Dave
Ok so tonight came home, went to check 1571 and the phone was dead, unplugged the phone had a mess around and with it and still no joy. I then called my house number in which I got a busy tone not even the 1571, so I went online to my virgin media and tried to do a line test but it said it did not work and could no do the test.
I then went on to the support forum and they seem to think it's my phone as they did a line test and said it came back fine. I then tried to get my Sky box to go online and it said there was no line to dial out so I know this must be a virgin fault.
What is the best why to contact virgin? now as I don't have a phone I can ring them on? I have a virgin mobile but not sure I could get through on that by ringing 789? also I don't fancy calling an 0845 number on my mobile.
Unplug everything, including the Sky box, then test a phone in the master socket. if this fails, then yes you can call 789 and they usually
will transfer you to Virgin Media cable.