Originally Posted by nefu
If they ask for 2 letters each time it will not take many calls to get the whole password, they should not be asking for any of this information in a call they originate.
If the call is done outside of a requested callback, there has to be some form of security otherwise they could risk releasing account details to the wrong person which would a DPA breach.
Quite a few accounts have out of date contact numbers on them due to customers not being that bothered about keeping them up to date
Don't think anyone would be too happy with ended up with a load of extra services because the security consisted of 'Am I speaking to X' 'Yes'
And anyway, authorised Virgin Media agents can see the whole password on the system anyway, so the only time giving out letters repeatedly would be a risk if it was someone trying Scam it out of you, which would be obvious as whatever was offered on the first call then would not have happened