Originally Posted by SkyFTW
But yet when you're a customer and ask them "Oh so in February I'm actually paying March bill" they say yeah, then you leave in May thinking the April bill covered it but NOOOOOOOOO, You're with them for 12 months but they want 13 and a half months payments.
Virgin would only want 13 month's payments if you give your 30 days notice at the end of month 12.
If you really really want to end your contract exactly 12 months after you started it, then you need to give your notice in month 11
---------- Post added at 09:52 ---------- Previous post was at 09:47 ----------
Originally Posted by thedavid2007
We had phone and bb on separate accounts but merged them and I had to pay the current bill plus a month in advance something like £54, so the way I see it is I'm paying a month in advance so cancelling with 30 days notice means I've already paid for that notice period, otherwise if they bill me after 30 days notice then I'm paying 2 months in advance. Are you saying if I cancel I will pay £54 again?
It all depends when you give the notice
If you have just had a bill for the services up to say the 30th of March, and you give your notice on the 1st of March, then that bill would be your final services bill as the 30 days notice takes you up to the 30th which you've just been billed for - although you may still have phone calls/PPV payments to pay for between the last bill and the disconnection.
However if you gave your notice on the 15th of March, then your would still owe two weeks of service - as your 30 days notice would take you up to the 15th(ish) of April
However what does happen is that the billing system continues to generate bills as normal until the disconnection is completed because you can (and people do) cancel their disconnection
So sometimes you may get a bill for a full month after disconnection, which will then either be corrected by an amended bill if one can be generated before the Direct Debit payment has been run, or by an automatic refund (excluding any usage) if there has been an overpayment