Cable Forum - View Single Post - Unsolicited phone call, asked for password

BenMcr · 22-02-2012, 12:51

The process for Virgin is that if it's a unexpected call to not ask for the whole password, they should only ask for two characters

If it's a callback based on an existing call, then as long as security has already been passed then it shouldn't be asked for again

22-02-2012, 12:51	#5
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: Virgin Media TiVo, XL TV, XXL Broadband Posts: 13,730	Re: Unsolicited phone call, asked for password The process for Virgin is that if it's a unexpected call to not ask for the whole password, they should only ask for two characters If it's a callback based on an existing call, then as long as security has already been passed then it shouldn't be asked for again __________________ I am always right.....except when I'm not All views are my own - so there!