Was asked 3 main questions, customer oriented and had to give specific examples, not a general 'in my experience i have...'
Firstly he asked, how did i here about the position?
Then the 3 main ones were,
1st was a problem solving question, when have i had to find the source of a problem, find a resolution and the outcome.
2nd was when have i had to deal with an angry/upset customer, what step did i take to resolve the situation and again, the outcome.
3rd was what did i learn from this situation.
After that he asked why i felt id be suited to this position, what can i bring to the job etc.
The interviewer himself was spot on, explains everything in detail etc.
Was then told 7 working days for a response by email, if i was successful, what documents id need for the assessment day etc
I wasnt expecting him to ask for specific situations which kinda flung me, had to just wing it basically.
If your used to doing interviews it should be fairly straight forward, that was actually only my 2nd ever interview in 20yrs, so saying im a bit rusty is an understatement.