[Russ]

As much as I can't stand off-shore callcentres, it is a very common mistake to misunderstand what a lot of companies mean when they say they 'record calls'.

It does not necessarily mean they 'tape' record the call.

More often than not it simply means they make a 'record' of the call, ie they log on your account that you called to change your address, direct debait, pay a bill etc.