Originally Posted by nutellajunkie
1. This I know
2. Apparently its been gone for two years.. yet I know I have used it within the last 6 months; I dont have the cute wee keyboard for nothing.. but no, its not available, even if its on the menu. YOU CANNOT ACCESS IT.. Active or not.
3. If they recorded the calls... Legally, she agreed. Silly as it sounds, she did. And if they recorded the calls, Id be proving it. but calls are not recorded.. perhaps because all along, they know they get away with any old BS. I know im not alone here.
4. im just fed up of overseas calls, yet when I talk to someone local, problem solved in moments..
I just want to let people know, we are lied to and deceived. Thats no way to run a massive business like Virgin Media.
off to watch cartoons now
Thanks for your reply DF.
I doubt that any legal action would get very far and any solicitor would inform that you had no case for Virgin Media to answer through lack of proof as it would be your word against theirs, plus the may not even be a record of that call in your account notes again making your claim impossible to verify.