Cable Forum - View Single Post - Strange one.. Virgin Customer Service call

007stuart · 22-07-2011, 18:46

I too have had a call from someone purporting to be from Virgin saying that she could save me money on my phone bill. The lady asked me for a couple of letters from my password and at that point I stopped the conversation and advised her I will not give out that information. She said she was part of a phone review team however when I phoned Virgin they could not see any outward bound call on my account. I would recommend that no-one gives out personal data as you have no guarantee that the person is who they claim to be.

Strangley the call centre operator I spoke confirmed I had the best deal available and that they do call customers, seems trhgey need to check their data and give the customer a call back no and call reference to avoid confusion.

22-07-2011, 18:46	#2
007stuart cf.member Join Date: Feb 2011 Location: Glasgow Services: TIVO 500GB 60 Meg Service TV XL Virgin Phone Home & Mobile Sonos S3 S5 and ZoneBridge Iomega 2 Posts: 79	Re: Strange one.. Virgin Customer Service call I too have had a call from someone purporting to be from Virgin saying that she could save me money on my phone bill. The lady asked me for a couple of letters from my password and at that point I stopped the conversation and advised her I will not give out that information. She said she was part of a phone review team however when I phoned Virgin they could not see any outward bound call on my account. I would recommend that no-one gives out personal data as you have no guarantee that the person is who they claim to be. Strangley the call centre operator I spoke confirmed I had the best deal available and that they do call customers, seems trhgey need to check their data and give the customer a call back no and call reference to avoid confusion.