Re: When is a customer not an asset?
Yes, I'll give you the low-down on BT - they really can't be any worse. VM seem to have totally lost the plot - they sent me a letter with a 'new' install date today! Whooopee! except I called them to find out if they really can install the services after all - first the said they had not sent the letter - then they said "are you sure you wouldn't rather go with BT" - "what for 1.5M broadband" I said - so then they said "Well, no we can't actually install the services."
The letter is dated after the last visit, so they knew that when they sent the letter - "So why send it?" - No answer....
I still think this is a sales scam to get commission on services that the salesman sells knowing they can't deliver, relying in the total lack of management to spin out the process until he gets paid - but that may be juswt my synical side?
Perhaps they really are just useless.