Originally Posted by m8internet
For lack of TV service over 24 hours (that's my 24 hours, not theirs) and not even one weeks compensation, I would terminate the service
Personally, I am not fussed over this one, only the TV service was intermittent over a 24 hour period
The service has now been terminated; broadband only now
Again the agent would be quite wrong and can be disciplined for not following process and you should only receive compensation after a 24 hour period from the time and date you reported the fault which in a lot of cases would be less than £1 per day.
The same applies to your broadband and that can in many cases be even less than the above amount.