Cable Forum - View Single Post - How to get VM to do a re-pull

RB2004 · 07-01-2011, 16:38

Hi,

How can I get VM to do a repull on the drop cable from their cabinet to the house?

Reason being, been with them for about 3-4 years now.. and when I had it first installed the engineer said about a weak signal.. needed a bigger cable putting in.. presumebly RG11? rather than the RG6... so he arranged for somebody to come down and do a re-pull.

Person came down, and said they didnt have the cable on the van, didnt really seem to know why they was there to be honest... messed around down the road, said we have moved the cable up a few in the pit/cabinet.. problem fixed.

then few months later still having problems.. apparently moved up again.

but it occurs to me this is not a proper solution to the problem, because im still getting signal problems every now again.. for about 3 months at 1 point was even experiencing poor picture quality on a couple of channels.. and I have 3 boxes, soon to be 4.. and their 50mbit service.

and whenever they "apparently" fix the signal problems by moving it up.. a couple of months later the same problem comes back... got fed up with complaining about it and now just settle for it as it is.. but clearly not right.

07-01-2011, 16:38	#1
RB2004 cf.geek Join Date: Jun 2009 Services: Services: 100Mbit on Superhub, 2x Tivo 1TB, 1x SA V+, CISCO V HD, TV XL with Sky Premium HD Posts: 622	How to get VM to do a re-pull Hi, How can I get VM to do a repull on the drop cable from their cabinet to the house? Reason being, been with them for about 3-4 years now.. and when I had it first installed the engineer said about a weak signal.. needed a bigger cable putting in.. presumebly RG11? rather than the RG6... so he arranged for somebody to come down and do a re-pull. Person came down, and said they didnt have the cable on the van, didnt really seem to know why they was there to be honest... messed around down the road, said we have moved the cable up a few in the pit/cabinet.. problem fixed. then few months later still having problems.. apparently moved up again. but it occurs to me this is not a proper solution to the problem, because im still getting signal problems every now again.. for about 3 months at 1 point was even experiencing poor picture quality on a couple of channels.. and I have 3 boxes, soon to be 4.. and their 50mbit service. and whenever they "apparently" fix the signal problems by moving it up.. a couple of months later the same problem comes back... got fed up with complaining about it and now just settle for it as it is.. but clearly not right.