Originally Posted by philwhite100
Just called CS to tell them my landline is down and was told this is due to cable replacement and will take between 4 and 24hours to complete but it has been 48 hours since we could use our landline and they could not explain and there is nothing shown on the service status section either.
I don't mind waiting as faults do occur but sometimes the lack of info like nothing on the service status annoys me a little.
It would only be on the service status if it was a large area fault, or a good portion of the cab you are connected to is affected. It automatically places a message on there from our faults database.
It's more likely a mux card fault, affecting about 20-30 customers. I'll check later when in work for you.