[dilligaf1701]

Originally Posted by Chris

After behaving for a week or two this kicked off again this afternoon. I eventually got fed up and called them. The CSR said that since they migrated email systems there has been a problem with passwords that are no longer considered sufficiently strong ... which mine apparently wasn't. So he has changed my master password at their end and I have changed mine in the router.

It reconnected after about 10 minutes, and we will just have to wait and see whether that solves it.

Has anyone else heard of this explanation for Virgin ADSL connections dropping?

They changed my password last week when I was having problems. This did solve things for a day or two, but then they said my line was faulty so they are looking at that now.