Quote:
Originally Posted by Doz007
I'm also in the BD21 area and all the services have gone off completely 3 times in the last few weeks. 
Now I'm not just talking about everything being off for a few minutes, my TV BB and phone have been off for a total of well over 24hrs. Now I've just spoken to customer services regarding this months bill and was told this sort of downtime is totally normal and that no credit would be added to my account.
I quoted the reference number that was kindly provided above, but the call centre agent didn't have a clue what to do with it!??! 
It's a joke for me to be without all 3 VM services for that amount of time only to be told that's normal. I've only been with Virgin for a couple of months and I'm quite shocked by this attitude.... |
Over 24 hours you should have been credit for that day. speak to faults as they will know what to do with the Remedy reference
