Quote:
Originally Posted by Daz/Teeside
Hi, I read posts on this thread with great excitment!
I am coming to the end of a 12mth contract with VM and am thinking of trying another provider for my media services, so when I read of what people had been offered I thought I would make the call and see what was on offer for me who has been a customer from NTL days.
My current package is nothing flash, L B/B, M+ TV and free evening and weekend calls but that is along story, due to moving over seas and canceling my previous XL package including V+ box then losing my job and returning back to the UK and being out of work for a while (thats the short version)
So I rang as I have looked at what SKY can offer. The gentlemen I spoke to was polite but seemed very uninterested and from the start I felt this was not going to go as I had hoped.
He did advise me to keep my landline as it is, but suggested I upgraded my B/B due to the isuues I am having with speed when the family are online as well as upgrading my TV to the XL package which was all very appealing but this was all extra cost to me. No offer of V+ box unless I paid an extra £10 a mth plus installation on top of the other extra fees for the package and when I enquired about the HUB with the 20Mb B/B he said they where exactly the same as the netgear router I currently have just in a different case.........Not the way it reads on the website!
So I didn't agree to anything extra as I wasn't actually getting anything extra unless I paid for it. I wasn't expecting it for nothing but had hoped a fair competetive price would be offered.
So I'm still no further on but will make the call to SKY and see what they have to say and after many years will probably make the move as the saving adds upto quite a bit.  |
Just a couple of things...
You are not going to get more for less than you are already paying, thats just not going to happen, as you have found out.
Due to your current spend with VM, you are at the lower end of the scale for retention offers as there isn't much more discounting they can do.
The V+ box is £10 per month for customers on the lower TV tiers as again your spend is too low to make it viable for the business. TV XL gets V+ free.
VM have to purchase, maintain and service the equipment and if it breaks down it will be replaced.... and after that try and make a profit
It will be interesting to hear what Sky can offer you.
Good luck