Quote:
Originally Posted by BenMcr
The text will be legitimate, they've just started doing them. You'll get another text to confirm once the outage is showing as resolved, and to advise what you need to do if you are still experiencing an issue
Not sure why the outage isn't showing on the Service Status page though - what details did you put in?
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Texts have been sent for a a few years now.. I think you are thinking of the Voice Messaging to affected customers which is currently being trialled to some areas.
Status page issue...Depends how big the outage is.. Some smaller outages won't be on the Status Page.
---------- Post added at 18:27 ---------- Previous post was at 18:24 ----------
Quote:
Originally Posted by Mick Fisher
Ready light went solid about 10.00am, shame they never bothered to update the status page.
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do you have a fault ref and I can check to see if it should have been posted?
---------- Post added at 18:37 ---------- Previous post was at 18:27 ----------
The only outage I can find for NN10 is a SNR issue cusing intermittant loss, this will be a P4 ticket, so would never have gone on the status page anyway.
Not a case of someone "not bothering"