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Old 05-09-2010, 11:11   #9
berkut
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Re: ive had enough and its time to take action constant drop-outs!!! no help!!!

Quote:
Originally Posted by jb66 View Post
I've been to a customer with a similar situation, his upstream is fine and downstream is fine and I called that number and they said the power levels fluctuate. I'd be very interested in the final outcome of this as I couldn't diagnose it as all we have is a signal meter

For what it is worth, I had similar issues earlier this year. Had also been complaining on and off for several years about the same thing. Got new modems which fixed it for a while them back to the same again. Ready light flashing on the modem indicating upstream issues.

I eventually got a network guy out who had a thorough look at the issue over a period of days and found a problem in the street cabinet. The amplifier had an intermittent issue that was causing power fluctuations but not causing a fault condition on the amplifier.

He swapped out the amp and hey presto all is well again.
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