[hatbeard]

well I tried calling again to see if i could get through to the install team to find out why they hadn't shown up and while I was told they are closed I found out that apparently the survey team had cancelled the install (without notifying me so I've spent the whole day sitting at home for nothing).

He then goes on to tell me that the property has been marked as unserviceable. so despite the fact that every single house along the street (except mine where there is a cable coming out of the concrete but I'll come back to that in a second) has a catv point outside and the big catv manhole cover is 4 doors along so roughly 20m away max) and the flat in the basement flat of this property has virgin. but the excuse I keep being given is there's a requirement for 100m of trunking to be installed. I'm at a complete loss to reconcile this with what I'm seeing on my street.

The only reason I can come up with that explains why all these problems are occurring is the fact there's no proper junction at the property boundary which I'm guess may be because there's a pedestrian crossing outside.

Attached are two photos showing the cable which is fed into the basement flat and the crossing.

As I'm not getting any straight answers from the support line does this look like it is a massive amount of work to get the property to be serviceable?