[kopmjj]

Hello i am a very **bleep** off with virgin broadband and there shabby so called customer service!!! ive been a customer for 17 years and over and was very happy with there service until the past year which is a joke!!.
since december 2009 ive had these conctant drop-out or disconnections where i will have no internet for 3 to 6 hours as the cable light will keep flashing. since then i have had 4 different modems and 4 different engineers come over and all 4 off them said different things and not consistant, 1
says i might need a new cable from the roof and then he decided i didnt, 1 engineer checked the cable on the roof and said its fine etc.
last month i decided to upgrade to 50mb as the dropouts was getting worse and no one in virgin media seems to no what the problem was and it was very frustrating and ****ing me off, so i thought ill pay more and maybe i will get a better modem with the 50mb pakage and i did but the problem is still there and getting worse!!

i have tried to cancel so many times but they keep persuading me to stay by giving me some sort of credit back to my account and sending engineers who haven't got a clue. so last few weeks i was lucky to have internet connection for 2 days a week and i aint paying for something that decides to work when it wants to and no one in virgin media taking it seriously.
today i tried to cancel again and they said i cant now because its been 2 days over a month since i upgraded to 50mb so the contract is 1 year !!!
taking the **bleep** or what, so they said on tuesday i will get a phonecall from the higher end tech (hes supposed to be special) to find out what exactly is wrong ZZZZZzzzzzzzzzzzzzzz .
anyway if they dont sort this dropout coneection in a weeks time and they dont let me cancel my broadband then i will close the direct debit and see what happens.
by the way cant i report virgin media to offcom or something because i really dont like whats happening to me and how they are treating me some advice please on what i should do thanks.