having been a vm customer for 4 years i decided to upgrade to a v+hd box payed my 49 pound fee and then the nightmare begins firstly onl the day of deliverly the deliver driver couldnt be bothered to knock on the door just put the u were not in card through despite me being in so i had to book for the next day so next day after waiting in and taking the day off work (unpaid) the box finally turns up at 1730 (grrrrrr) had to go out so left the installation till today installed equipment and calls to activate the service kept waiting 10 min or so then give the new sn to the operator and im then told that sn not on the system and would have to wait 24 hours not being happy with this i called 150 and was told the same so i asked to be put through to retentions explained it to the operator there he then knocked 9 pounds a month off my subsciption and called there technical dept to sort this out he then informed me that the matter would be resolved in 10 min or so this was at 1500 this afternoon. at 1530 i get a call from vm asking me my new sn number as the old box number still on my account and that it will take upto 24 hours to activate now 1750 and still no joy very very cheesed off with vm customer service and am now consisdering going to sky
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