Re: No rewards old customers
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
'People hate the truth - luckily, the truth doesn't care.' - Larry Winget