Quote:
Originally Posted by PeteL
i thought they recorded them all ? for this very reason?
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No company would have the storage space required to record every cal,l and as Charlie_Bubble states below.
Quote:
Originally Posted by Charlie_Bubble
I believe the wording on most calls you make to company call centres is something along the lines, "Calls may be recorded for training and monitoring purposes."
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We only usually get a couple calls recorded by our Quality Team in order for them to score how we did on a selection of calls around about once a month and after they are analysed and played back to the agent they are usually deleted.
Anyone who believes that all calls are recorded has been seriously misled.