OK, credit where credit is due for Virgin Media, I got a new Sammy installed by Virgin within 36 hours of me reporting my original one had died on Wednesday night.
Here's the story,
On Wednesday night, the call centre (I think off shore) tech guy said the earliest he could get me in for a replacement was midday Monday, but I'm at work then so the next available early slot is the Tuesday (as explained in my previous post). Whole week with no tele. Not a happy Bomber Brown.
Woke up Thursday morning and filled in the Virgin online complaint form, being as constructive as possible. No TV for a week, these things happen, please send me a new box as early as possible etc. Later that day I had a call from a Virgin Customer Support Team (Peter G) up in Manchester I think, asking could I be in between 8am and midday the next day (yesterday) as he had managed to find me an engineer. WOOT!!
Really nice engineer (Rafiq) turned up at 9am. new Sammy up and running by 9.15am
Top marks to Virgin Media support!
Thanks.