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djewson · 17-08-2010, 12:08

Hi Rob
Thanks for the reply
I managed to get hold of the CEO's email address and emailed him this morning

His secretary has just called with a thousand apologies and has said that the way i have been treat is unacceptable
I'm dealing with her direct now as he is on holiday at the moment.
She has explained what the problem is with my install and is calling me every step of the way with updates as she gets them

The pen truly is mightier than the sword

Long and short of it they can't pull the cable through and may have to dig if they can't unblock it to get me up and running

I have changed from totally pee'd off customer to the amazement of what a letter to the right person can do to change a situation

Fingers crossed now for a resolve

Dean

17-08-2010, 12:08	#3
djewson cf.member Join Date: Aug 2010 Posts: 2	Re: When will I get Connected !! Hi Rob Thanks for the reply I managed to get hold of the CEO's email address and emailed him this morning His secretary has just called with a thousand apologies and has said that the way i have been treat is unacceptable I'm dealing with her direct now as he is on holiday at the moment. She has explained what the problem is with my install and is calling me every step of the way with updates as she gets them The pen truly is mightier than the sword Long and short of it they can't pull the cable through and may have to dig if they can't unblock it to get me up and running I have changed from totally pee'd off customer to the amazement of what a letter to the right person can do to change a situation Fingers crossed now for a resolve Dean Last edited by djewson; 17-08-2010 at 12:11.