[Peter_]

Originally Posted by adzii_nufc

I find it hard to believe in my opinion that your one or few experiences speak for the entire VM call centre team. As you have stated, A VM call centre employee raised his voice to you. One Call centre employee is not the face of the entire company and Virgin's name should not be slandered by you because of it

Secondly I think its safe to say Virgin cannot offer everyone that rings up retentions 2 months free or whatnot because thats just stupidty and who would be losing out. Sure you may get a better deal in terms of money at Sky but Sky & Virgin both offer basically the same channels on TV and Virgin offers faster broadband so you really cant win.

I pay the £33 a month for my 50mb package and it will rise to £38 at one point but I dont complain or moan about it because its worth the price and Im pretty sure every package is worth the price. I believe you were a new customer once? You recieved discount packages for a while? Did you complain at all then? These are a kind introduction to the service and we all had them at one stage.

For the agent that shouted at you, Very unproffesional indeed but try to think of the other 800 people he had claiming they deserve a better deal.

The best things in life simply are not free.

Very well said I must say.